Deposit & Withdrawal
I successfully made a deposit, but it hasn't credited to my game balance
How do I contact the cashier team?
How many withdrawal requests can I have pending at once?
How long will it take to process my withdrawal?
What are my deposit limits?
How do I withdraw funds?
How do I deposit funds to my account?
How can I send verification documents?
How do I update and correct Personal Information?
Acceptable Verification Documents
Can I transfer money to another user, or receive a transfer?
Is my money safe on your site?
Email Deliverability Issue
What is your policy regarding multi accounts?
Multiple Accounts from one IP address
How can I close my account?
Email Address Validation
China Rapid Payment
Which banks do you support for China Rapid Payment?
What kind of Cryptocurrencies do you support?
What is the Coin Premium Event?
Will I have to send Credit Card details through email?
My deposit attempt with my credit card was declined
Deposit Issue Invalid Information
Can I refund my credit card deposit?
What credit cards do you accept?
How long does it take to withdraw via Instant Banking?
Can I pay for purchases from different bank accounts?
How do I review the transactions I have made through Instant Banking?
What is the minimum amount that I can deposit using Instant Banking?
Do I need to set up an Instant Banking account?
What currencies does Instant Banking support?
What is Instant Banking?
What is the minimum deposit amount using NETELLER?
What is the minimum withdrawal amount using NETELLER?
Are there any requirements for making a withdrawal using NETELLER?
What are the Account ID and Secure ID?
What is NETELLER?
How do Skrill's withdrawal limits work?
Deposit Declined (Skrill)
What is Skrill?
How can I deposit using WeChatPay?
Responsible Gaming FAQ
Responsible Gaming GamBlock
Responsible Gaming Counselling
Gambling Problem Advice
Responsible Gaming Policies
Problem Gambling Telltale Signs
Problem Gambling Help
Responsible Gaming Sites & Literature
Responsible Gaming Steps
Prevent Underage Gambling
What is Responsible Gaming?
How do you combat underage gambling?
How old do I have to be to play?
How do I self exclude myself?
Can I end my self-exclusion early?
Permanent Account Closure
What is the shortest period I can suspend my account for?
Self-Exclusion Lengths of Time
If I am self-excluded, will I receive any emails?